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Welcome to Animation Swords UK

At AnimationSwords, our primarily objective is to make sure the customer gets 100% satisfaction with the purchase he made with us. For this purpose, we have offered a transparent returns policy. If you are unhappy with the purchase, you can simply return it or exchange it with another item. But there are some vital steps involved in this procedure that are discussed below. Know that our quality control and inspection team checks each item carefully before dispatching it.
For returns or exchange

  • Return the item to our warehouse address with original condition and full packaging
  • Return postage will be paid by the customer
  • Any additional handling cost will be paid by the customer
  • The item should be returned within 15 days from the time of order confirmation
  • Any item subject to additional wear and tear caused by the customer will not be liable for a return or exchange
  • We will decide if whether you are liable for a return or exchange depending on the situation
  • If the item is broken in transit, you will be asked to lodge a complaint with the shipping service/courier
  • For each item, you will be given a tracking code. The items lost in transit will not be our responsibility. You will have to contact the courier along with the tracking number for solving the issue.

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